Metronet Meltdown: Real-Time Outage Updates And Problem Diagnosis
If you’re a Metronet customer, you may be experiencing an outage. We’re working hard to restore service as quickly as possible. In the meantime, here are some updates on the situation:
Affected Areas
The outage is currently affecting customers in the following areas:
- Chicago, IL
- Indianapolis, IN
- Louisville, KY
- Evansville, IN
- Lafayette, IN
- South Bend, IN
- Fort Wayne, IN
- Bloomington, IN
- Terre Haute, IN
Cause of the Outage
The outage is caused by a fiber cut in the Chicago area. We’re working with our partners to repair the cut as quickly as possible.
Estimated Restoration Time
We estimate that service will be restored by 10:00 PM CST tonight. However, this is just an estimate and the actual restoration time may vary.
What You Can Do
In the meantime, there are a few things you can do:
- Check our website for updates: https://www.metronetinc.com/
- Follow us on social media for updates: https://twitter.com/Metronetinc
- Contact our customer service team at 1-800-874-2097
We apologize for the inconvenience and appreciate your patience.
Frequently Asked Questions
What caused the outage?
The outage was caused by a fiber cut.
When will service be restored?
We estimate that service will be restored by 10:00 PM CST tonight. Please check our website for updates.
What can I do in the meantime?
You can check our website for updates, follow us on social media, or contact our customer service team at 1-800-874-2097.
Troubleshooting Tips
If you’re experiencing an outage, there are a few things you can try:
- Restart your modem and router
- Check the cables connecting your modem and router
- Make sure your modem and router are not overheated
- If you’re still having trouble, please contact our customer service team at 1-800-874-2097
Conclusion
We understand that the outage is frustrating and we’re doing everything we can to restore service as quickly as possible. We appreciate your patience and understanding.
We will continue to provide updates as they become available. Thank you for choosing Metronet.
